Using ERP Mashups to Improve Business Processes

Abstract

Customizing an Enterprise Resource Planning (ERP) system to fit organizational needs is a complex task. Cost, difficulties with maintenance and upgrade, and loss of vendor support are just some of the factors that cause customizations to fail. Enterprise mashups represent a new way of tailoring an ERP environment in close collaboration with users. We have developed two enter­prise mashups for a multinational company in the fish feed industry. The paper describes and discusses how organizations may use mashup technology to improve their processes by customizing their ERP systems. Our study suggests that the case organization indeed has a potential for such improvement.