Impact of Modern Communication Technology on Indian Postal System

Abstract

India Post has touched the lives of every citizen for more than 150 years, be it through mails, banking, insurance money transfer or
retail services. It has enjoyed the trust and support of its customers and stakeholders from the very beginning. With the of growth
of telephone, internet and modernised banking services, customers are now exposed to new level of speed, transparency and quality. In India, customers of the postal service expect Department of Posts to provide a service level similar to industry standards
maintained by banks, insurance, express industry, etc or other private agencies. In this era of globalization, lots of challenges are
imposed on Indian Post office. This paper analyse the impact of Internet on Indian Post along with SWOT analysis of this sector.