Impacts of Decision Supporting Systems on Decision Making

Shatha Yousif AL-Qassimi; Akram Jalal Karim

Shatha Yousif AL-Qassimi College of Business and Finance Ahlia University, Manama Kingdom of Bahrain
Akram Jalal Karim Management Information System Department, College of Business and Finance Ahlia University,Manama Kingdom of Bahrain

Keywords: Decision Support Systems Decision Making Process Knowledgebased systems, Bahrain banks

Abstract

The dynamic improvement in banks and other financial provider obligated BAHRAIN COMMERCIAL FACILITIES COMPANY (BCFC) to implement the concept of Business Process Reengineering (BPR). This was to provide innovative product and services and decrease the gap between BCFC and other banks or financial service provider.
This research’s object is to evaluate the impact of BPR on business performance and discover how BPR will affect (cost, quality, and time cycle) of products and services provided. Data obtained from secondary and primary sources, and analysis done through simple percentage analysis and regression analysis.
This research concludes that BPR is not risk-less, and failed to be perfectly implemented to the following reasons: lack of executive leadership, and organizational resistance.